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Privacy, Confidentiality and Dignity

Think Big Support Services values and respects the privacy, confidentiality, and dignity of our participants and their families, as well as our staff. We collect, use, protect and release Personal Information in full compliance with relevant State and Federal privacy legislations. Think Big Support Services will only collect information necessary for safe and effective service delivery.

We will only use the information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent.

This is, however, in case of emergencies and disaster, or where such disclosure is required or authorized by law, we will have to breach your privacy and confidentiality under these circumstances. You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to our staff member.

We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information.

Before we collect personal information, we take reasonable steps to ensure that you know what the information is for. We will not use personal Information for another purpose unless:

  • it is related to the original collection purpose
  • we believe it necessary to reduce or prevent a serious or imminent threat to an individual’s life, health, or safety
  • there is a serious threat to public health or public safety
  • the information relates to existing or anticipated legal dispute resolution proceedings between you and Think Big.
  • it is required or specifically authorised by law, or required for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of the law.
Talk to our Support Coordinator
At Think Big, we share a vision for better future and outcomes for people with disability and our community across Australia. We strive for providing voice and choice for participants and their families by keeping them at the heart of everything we do.
About us

Think Big Support Services provide support and services to people living in Melbourne.

Here to help

At Think Big Support Services, we see the person and their abilities, not their disabilities.